• Monday – Friday 10:00 to 6:00
  • 810 Saturn St STE 20, Jupiter, FL 33477
  • 833-543-3963

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Last modified July 1, 2022

1. Introduction

This Privacy Policy describes how LifeXMD, LLC. collects and uses Personal Data about you through the use of our Website, mobile applications, and through email, text, and other electronic communications between you and LifeXMD, LLC.

LifeXMD, LLC. (“LifeXMD,” “we,” “our,” or “us”) respects your privacy, and we are committed to protecting it through our compliance with this policy.

This Privacy Policy (our “Privacy Policy”) describes the types of information we may collect from you or that you may provide when you visit the website lifexmd.com (our “Website”) and the LifeXMD application (our “Application”) and our practices for collecting, using, maintaining, protecting, and disclosing that information.

This policy applies to information we collect

  • on our Website and Application;
  • from information collected through our products and services made available through our Website and Application; in email, text, and other electronic messages between you and our Website and Application
  • when you interact with our advertising and applications on third party websites and services, if those applications or advertising include links to this policy;

It does not apply to information collected by:

  • us otherwise offline or through any other means, including on any other website operated by LifeXMD or any third party;
  • any third party, including through any application or content (including advertising) that may link to or be accessible from or on the Website or Application.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website and Applications. By accessing or using our Website or Application, you agree to this Privacy Policy. This Privacy Policy may change from time to time. Your continued use of our Website or Application after we make changes is deemed to be acceptance of those changes, so please check this Privacy Policy periodically for updates.

2. Children Under the Age of 18

Our Website and Application are not intended for children under the age of 18 and children under the age of 18 are not permitted to use our Website or our Application. We will remove any information about a child under the age of 18 if we become aware of it.

Our Website and Application are not intended for children under 18 years of age. No one under age 18 may provide any information to or through the Website or Application. We do not knowingly collect Personal Data from children under 18. If you are under 18, do not use or provide any information on our Website or in our Applications or on or through any of their features, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received Personal Data from a child under 18 without verification of parental consent, we will delete that information. If you believe we might have any information from a child under 18, please contact us at services@lifexmd.com or call us at (833) 534-3963.

3. Information We Collect About You and How We Collect It

We collect different types of information about you, including information that may directly identify you, information that is about you but individually does not personally identify you, and information that we combine with our other users. This includes information that we collect directly from you or through automated collection technologies.


We collect several types of information from and about users of our Website and Application, specifically information:

  • by which you may be personally identified, such as name, address, e-mail address, telephone numbers, driver’s license number (or other government identification number), date of birth, credit or debit card number (for payment purposes only), images and video of you, your medical history, your race or ethnicity, and health information (“Personal Data”);
  • that is about you but individually does not identify you, such as traffic data, logs, referring/exit pages, date and time of your visit to our Website or use of our Application, error information, clickstream data, and other communication data and the resources that you access and use on the Website or through our Application; or
  • about your Internet connection, the equipment you use to access our Website or use our Application and usage details.

We collect this information:

  • directly from you when you provide it to us;
  • automatically as you navigate through the Website or use our Application. Information collected automatically may include usage details, IP addresses, and information collected through cookies and other tracking technologies; and
  • From third parties, for example, our business partners, such as Google, Inc. and/or Meta Platforms, Inc.

Information You Provide to Us

The information we collect on or through our Website or through our Application is:

  • information that you provide by filling in forms on our Website or the Application. This includes information provided at the time of registering to use our Website or Application, using our Provider consultation services, purchasing products, or requesting further services. We may also ask you for information when you report a problem with our Website or Application;
  • information collected through your use of the our home diagnostic products;
  • records and copies of your correspondence (including email addresses), if you contact us; and·
  • details of transactions you carry out through our Website or through the Application and of the fulfillment of your orders. You may be required to provide financial information before placing an order through our Website or Application

You also may provide information to be published or displayed (hereinafter, “posted”) on public areas of the Website or Application or transmitted to other users of the Website or Application or third parties (collectively, “User Contributions”). Your User Contributions are posted on and transmitted to others at your own risk. Although we limit access to certain pages, please be aware that no security measures are perfect or impenetrable. Additionally, we cannot control the actions of other users of the Website and Application with whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons.

Information We Collect Through Automatic Data Collection Technologies

As you navigate through and interact with our Website and Application, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, specifically:

  • details of your visits to our Website or Application, such as traffic data, location, logs, referring/exit pages, date and time of your visit to our Website or use of our Application, error information, clickstream data, and other communication data and the resources that you access and use on the Website or in the Application; and
  • information about your computer, mobile device, and Internet connection, specifically your IP address, operating system, browser type, and Application version information
  • metadata and other information associated with other files stored on your device. This may include, for example, photographs, audio and video clips, personal contacts, and address book information.
  • Real-time information about the location of your device when you are using our Application. We will ask your consent before we begin collecting real-time location data. If you do not want us to collect this information you may opt out at any time by using the setting of your mobile device.
  • The information we collect automatically may include Personal Data or we may maintain it or associate it with Personal Data we collect in other ways or receive from third parties. It helps us to improve our Website and Application and to deliver a better and more personalized service by enabling us to:
  • estimate our audience size and usage patterns;
  • store information about your preferences, allowing us to customize our Website and our Application according to your individual interests;
  • recognize you when you return to our Website and our Application.

The technologies we use for this automatic data collection may include

  • Cookies (or browser cookies). We and our service providers may use cookies, web beacons, and other technologies to receive and store certain types of information whenever you interact with our Website and Application through your computer or mobile device. A “cookie” is a small piece of data sent from a website and stored on the user’s computer by the user’s web browser while the user is browsing. On your computer, you may refuse to accept browser cookies by activating the appropriate setting on your browser, and you may have similar capabilities on your mobile device in the preferences for your operating system or browser. However, if you select this setting you may be unable to access certain parts of our Website or use certain parts of our Application. Unless you have adjusted your browser or operating system setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website or use our Application.
  • Google Analytics. We use Google Analytics, a web analytics service provided by Google, Inc. (“Google”) to collect certain information relating to your use of the Website. Google Analytics uses cookies to help the Website analyze how users use the site. You can find out more about how Google uses data when you visit our Website by visiting “How Google uses data when you use our partners’ sites or apps”, (located at www.google.com/policies/privacy/partners/). We may also use Google Analytics Advertising Features or other advertising networks to provide you with interest-based advertising based on your online activity. For more information regarding Google Analytics please visit Google’s website, and pages that describe Google Analytics, such as www.google.com/analytics/learn/privacy.html.
  • Facebook and Instagram. We use Facebook Pixel, a web analytics and advertising service provided by Facebook Inc. (“Facebook”) on our Website. With its help, we can keep track of what users do after they see or click on a Facebook or Instagram advertisement, keep track of users who access our Website or advertisements from different devices, and better provide advertisements to our target audiences. The data from Facebook Pixel is also saved and processed by Facebook. Facebook can connect this data with your Facebook or Instagram account and use it for its own and others advertising purposes, in accordance with Facebook’s Data Policy which can be found at https://www.facebook.com/about/privacy/. Please click here if you would like to withdraw your consent for use of your data with Facebook Pixel https://www.facebook.com/settings/?tab=ads#_=_.

4. How We Use Your Information

We use information that we collect about you or that you provide to us, including any Personal Data:

  • to present our Website and its contents to you;
  • to present our Application;
  • to provide our products and services to you;
  • to provide you with information, products, or services that you request from us or that may be of interest to you;·
  • to process, fulfill, support, and administer transactions and orders for products and services ordered by you;
  • to provide you with notices about your LifeXMD account;
  • to contact you in response to a request;
  • to fulfill any other purpose for which you provide it;
  • to carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection;
  • to notify you about changes to our Website, our Application, or any products or services we offer or provide though them;
  • in any other way we may describe when you provide the information; and
  • for any other purpose with your consent.

We may also use your information to contact you about goods and services that may be of interest to you, including through newsletters. If you wish to opt-out of receiving such communications, you may do so at any time by clicking unsubscribe at the bottom of these communications or by visiting your Account page.

5. Disclosure of Your Information.

We do not share, sell, or otherwise disclose your Personal Data for purposes other than those outlined in this Privacy Policy. We disclose your Personal Data to a few third parties, including:

  • third party service providers that we use to support our business;
  • to a company we merge, acquire, or that buys us, or in the event of change in structure of our company of any form;
  • to comply with our legal obligations;
  • to enforce our rights; and
  • with your consent.

We do not share, sell, or otherwise disclose your Personal Data for purposes other than those outlined in this Privacy Policy. However, we may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

We may disclose Personal Data that we collect or you provide as described in this privacy policy:

  • to contractors, service providers, and other third parties we use to support our business. The services provided by these organizations include providing IT and infrastructure support services, and order fulfillment, marketing, and payment processing services;
  • to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by LifeXMD about our Website and Application users are among the assets transferred;
  • to fulfill the purpose for which you provide it. For example, we may disclose your personal information to a Provider, pharmacy, or other nutritional products supplier made available through our Website and Application;
  • for any other purpose disclosed by us when you provide the information;
  • with your consent.

We may also disclose your Personal Data:

  • to comply with any court order, law, or legal process, including to respond to any government or regulatory request;
  • to enforce or apply our Terms of Use and other agreements, including for billing and collection purposes; and
  • if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of LifeXMD, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

6. Choices About How We Use and Disclose Your Information

We offer you choices on how you can opt out of our use of tracking technology, disclosure of your Personal Data for our advertising to you, and other targeted advertising.

We do not control the collection and use of your information collected by third parties described above in Disclosure of Your Information. These third parties may aggregate the information they collect with information from their other customers for their own purposes.

In addition, we strive to provide you with choices regarding the Personal Data you provide to us. We have created mechanisms to provide you with control over your Personal Data:

  • Tracking Technologies and Advertising. You can set your browser or operating to refuse all or some cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of our Website or Application may then be inaccessible or not function properly
  • Promotional Offers from LifeXMD. If you do not wish to have your email address used by LifeXMD to promote our own products and services, you can opt-out at any time by clicking the unsubscribe link at the bottom of any email or other marketing communications you receive from us. This opt out does not apply to information provided to LifeXMD as a result of a product purchase, or your use of our services.
  • Location Information. You can choose whether or not to allow the Application to collect and use real-time information about your device’s location through the device’s privacy settings. If you block the use of location information, some parts of the Application may then be inaccessible or not function properly.
  • Targeted Advertising. We do not control third parties’ collection or use of your, information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. You can also opt out of receiving targeted ads from members of the NAI on its website.

7. Your Rights Regarding Your Information and Accessing and Correcting Your Information

You may review and change your personal information by logging into the Application or Website and visiting your Account page.

You can review and change your Personal Data by logging into our Website or Application and visiting the Account sections of our Application or Website. You may also notify us through the Contact Information below of any changes or errors in any Personal Data we have about you to ensure that it is complete, accurate, and as current as possible or to delete your account. We cannot delete your personal information except by also deleting your account with us. We may also not be able to accommodate your request if we believe it would violate any law or legal requirement or cause the information to be incorrect.

8. Do Not Track Signals

We may use automated data collection technologies to track you across websites. We currently do not honor do-not-track signals that may be sent by some browsers

We also may use automated data collection technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking). Some web browsers permit you to broadcast a signal to websites and online services indicating a preference that they “do not track” your online activities. At this time, we do not honor such signals and we do not modify what information we collect or how we use that information based upon whether such a signal is broadcast or received by us.

9. Data Security

Information transmitted over the Internet is not completely secure, but we do our best to protect your Personal Data. You can help protect your Personal Data and other information by keeping your password to our Website confidential.

We have implemented measures designed to secure your Personal Data from accidental loss and from unauthorized access, use, alteration, and disclosure. We use encryption technology and other security measures for information sent and received by us.

The safety and security of your information also depends on you. Where you have chosen a password for the use of our Website or Application, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Unfortunately, the transmission of information via the Internet is not completely secure. Although we do our best to protect your Personal Data, we cannot guarantee the security of your Personal Data transmitted to our Website or on or through our Application. Any transmission of Personal Data is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website, in your operating system, or in the Application.

10. Changes to Our Privacy Policy

We will post any changes to our Privacy Policy on our Website. If we make material changes to our Privacy Policy, we may notify you of such changes through your contact information and invite you to review (and accept, if necessary) the changes.

We may change this Privacy Policy at any time. It is our policy to post any changes we make to our Privacy Policy on this page with a notice that the Privacy Policy has been updated on the Website’s home page or the Application’s home screen. If we make material changes to how we treat our users’ Personal Data, we will notify you by email to the email address specified in your account or through a notice on the Website’s home page or the Application’s home screen. The date this Privacy Policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically accessing the Application or visiting our Website and reviewing this Privacy Policy to check for any changes.

11. Contact Information

You may contact us through the contact information below.

If you have any questions, concerns, complaints or suggestions regarding our Privacy Policy or otherwise need to contact us, you may contact us at the contact information below or through the “Contact Us” page on our Website or in the Application.

How to Contact Us:


140 Intracoastal Pointe, Suite 122

Jupiter, FL 33477

Telephone: (833) 534-3963

Email: services@lifexmd.com

What Our Patients Say About Us

  • I have tried other places before going to LifeXMD and since being with them I haven’t been happier. The staff is very professional and helpful on assisting me with my goals

    Charles Penny Avatar Charles Penny
    September 2, 2023

    These guys are the real deal!! Pharmaceutical grade peptides, not the fake stuff like all these other people out there. They are Always available to answer any questions you have an always check up on you to see how your treatment is going. 10 out of 10

    Joseph aloise Avatar Joseph aloise
    September 2, 2023

    Great staff and Knowledgeable Providers that are professional with helping you with men”s health with HRT!

    Ignacio Ramirez Avatar Ignacio Ramirez
    September 2, 2023
  • LifeXMD gave me back my life. I started menopause early in life due to a medical emergency that left me with just one functioning ovary in 2012. 10 years later, I was a shadow of my former self. I thought I was going insane suffering from insomnia, hot flashes, depression, states of anxiety and fear which lead me to many doctor visits that just told me that I needed to see a psychiatrist and to take SSRI’s and antipsychotics. When I finally saw a psychiatrist, they actually mentioned that I may want to check my hormones first prior to going on other medications and that’s where LifeXMD came into my life. After a consultation and extensive bloodwork, I was put on a personalized HRT plan that met my unique medical needs. I started to notice changes within weeks like increased energy levels and better overall mood but the significant and more profound and permanent changes didn’t happen until a few months later. Here is a list of all the positive results I have had from hormone replacement therapy: (HRT): -makes it easy to access my emotions in a healthy way by providing a calmer state of mind and a better understanding of my mental health. -gave me back the confidence I had lost due to the crippling effects of menopause. I can safely say it came with a little extra boost of confidence overall because I felt I was getting stronger physically and mentally and that is a powerful feeling. -gave me back renewed vigor and vitality like I had in my early twenties so I can keep up with my teenager and partner. -relieved the hot flashes and insomnia I was experiencing due to menopause. Now I sleep soundly for 7-8 hours straight uninterrupted (ladies, that means not having to go to the bathroom 2-3 times a night). -overall improved skin appearance and elasticity. My skin has never looked better. It was so brittle and dry when I was going through menopause and now it glows. Thank you LifeXMD for giving me this priceless gift of a thriving quality life which I can share with my loved ones now and for a very long time to come!

    D R Avatar D R
    April 2, 2024

    Amazing place. Not only are the products top tier, but so is the attention to each customer. They take their time and answer any questions you may have unlike other clinics

    Rodolfo Sierra Avatar Rodolfo Sierra
    August 2, 2023

    LifeXMD is an awesome company to work with. I have worked with a previous company and left due to poor communication and customer service issues. Since beginning with LifeXMD, I have been amazed at the outstanding level of communication, professional collaboration, and customer service! The staff are amazing to work with and are quick to respond to questions and concerns. I am very appreciative of the degree of medical consultation that I have received. They are not just trying to sell me testosterone, they are working with me to help me achieve great health from a total body system perspective. I highly recommend this company if you are looking to get healthy and be at your best health possible. The staff are very easy to talk to and they take time to answer all your questions and to help you understand your health from their concerns as well. This is the best health service I have ever had and I will be staying with them long term.

    Chad Lewis Avatar Chad Lewis
    September 2, 2023
  • These guys changed my life. I feel like I did when I was in high school! DT is great he answers every text or call! I can’t say enough good things about this service. Keep up the great work guys your moving mountains and saving lives!

    Trenton Millz Avatar Trenton Millz
    September 2, 2023

    Quick shipping. Great service. Will be a lifelong client

    V J Avatar V J
    September 2, 2023

    Justin and his team are top notch! I spent months talking with different providers and landed with Life XMD. They answered all the questions right and one look at the team and you realize they practice what they preach and lead by example. Looking forward to building a relationship over the years!

    Tyler Adams Avatar Tyler Adams
    September 2, 2023

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